Dealing with Difficult People and Difficult Situations

Facilitated by WESST Rio Rancho Women's Business Center
Topic: Customer Relations
Your Ability To Handle Difficult People And Situations Is Critical
You need tools and techniques to support you in resolving conflicts of any kind. During this 90 minute workshop, participants will:

Learn techniques to handle emotional triggers
Learn how to turn a difficult customer into a loyal customer
Develop communication skills to keep customer interactions focused and productive
Improve their emotional intelligence skills
Become skilled at turning a difficult situation around
Reasonable accommodations for persons with disabilities and language assistance services are available for limited English proficient individuals. Please notify Sara Osusky at 505-892-1238 when you register for the class, or no later than 24 hours prior to your class, so that WESST can make sure necessary accommodations are available. All programs and services are provided to the public on a nondiscriminatory basis.

The Women's Business Center is funded in part by the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

Speaker(s): Rosanne Roberts Archuletta, Principal, R.M. Roberts and Associates, LLC.
Sara Osusky, Program Coordinator, WESST Rio Rancho Women's Business Center

R.M. Roberts and Associates, LLC provides training, coaching and recruiting services to financial services clients and small businesses throughout the country.

Please Note:

THIS CLASS IS BEING OFFERED ONLINE. AN INTERNET CONNECTION AND A COMPUTER (or highly capable tablet-type device) ARE NECESSARY. Video conferencing instructions will be sent to you after you have registered for the class. 

This training class will be delivered in English.

Fee: No Cost

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